Prepare for IT support
Aldron Technologies

[ ] Write down the device make and model.
[ ] Describe what you were trying to do.
[ ] Copy the exact error message or take a screenshot.
[ ] Note when the issue started.
[ ] List recent software or hardware changes.
[ ] Describe whether the issue happens every time.
[ ] Check whether other devices have the same issue.
[ ] Back up important files if you can do so safely.
[ ] Remove sensitive information from screenshots.
[ ] Ask about scope, pricing, and next steps before work starts.

General guidance. Device instructions vary. Contact: ealdridgejr@aldrontechnologies.com